Last Updated: September 21, 2024.
1. Introduction
Lime Digital Asia is committed to providing high-quality, ethical, and transparent marketing solutions to businesses of all sizes. These Terms & Service Policy (“Policy”) outline the general standards, expectations, limitations, and procedures involved in interacting with Lime Digital Asia before any formal engagement.
By browsing our website, making an inquiry, or requesting a proposal, you acknowledge and agree to these terms. Please review them carefully, as they are designed to foster trust, clarity, and a positive working relationship.
2. Eligibility & Acceptable Business Categories
2.1 Who We Serve
We work with organizations, brands, and entrepreneurs committed to lawful, ethical business practices. Our services are designed for companies that value creative collaboration, transparency, and compliance with legal and industry standards.
2.2 Prohibited Industries & Activities
For legal, ethical, reputational, and compliance reasons, Lime Digital Asia does not accept clients or projects in the following areas:
- Gambling & Betting: Including online/offline casinos, betting platforms, lotteries.
- Network Marketing & MLM: Multi-level marketing schemes, pyramid structures.
- Adult Content & Services: Pornography, escort services, sexually explicit materials or products.
- Tobacco & Regulated Substances: Cigarettes, vaping/e-cigarettes, cannabis or CBD (including unlicensed distributors).
- Weapons & Firearms: Guns, ammunition, knives, explosives or related accessories.
- Counterfeit Goods: Sale or promotion of fake products or intellectual property infringement.
- Unlicensed Pharmaceuticals & Supplements: Includes products making unsubstantiated medical claims.
- Predatory Financial Services: Payday loans, high-interest lending, unregistered investment schemes.
- Cryptocurrency: Unregulated exchanges, ICOs lacking clear legal compliance.
- Get-Rich-Quick Schemes: Work-from-home offers without transparency or legitimate backing.
- Hate Speech & Extremism: Content promoting racism, violence, discrimination, or extremist ideologies.
- Political Campaigns: Unless pre-approved and compliant with local regulations.
- Illegal Activities: Any activity prohibited by local or international law.
- Fake Reviews/Engagement: Manipulation of reviews or engagement metrics (e.g., buying followers).
This list is not exhaustive. We reserve the right to refuse service to any business that we determine to be inconsistent with our values or the law.
3. Service Inquiries & Consultation Process
3.1 Initial Assessment
All inquiries undergo a preliminary assessment. We may request detailed information about your business model, products/services, target audience, and objectives. This process ensures alignment and before proceeding.
3.2 Right to Refuse
Lime Digital Asia reserves the right to decline any inquiry or project at our discretion if we believe it does not meet our standards or eligibility requirements.
4. Transparency & Communication
4.1 Honesty in Representation
Clients must provide truthful and complete information regarding their business and intended marketing activities. Misrepresentation or omission may result in refusal or termination of services.
4.2 Open Communication
We encourage open and timely communication throughout the discovery and proposal process. Questions and clarifications are welcomed at any stage.
5. Data Privacy & Confidentiality
5.1 Confidentiality
All information provided to us during inquiries or consultations is treated as confidential unless disclosure is required by law or with your explicit consent.
5.2 Data Protection
We follow best practices for data privacy and will not share your information with third parties except as required to deliver services or as stated in our privacy policy.
6. Compliance with Laws & Platform Policies
Lime Digital Asia adheres strictly to applicable laws, advertising standards, and digital platform (e.g., Facebook, Google) policies. We expect all prospective clients to do the same.
If your project requires specific licenses or regulatory approvals (e.g., healthcare claims), you must supply proof of compliance before work begins.
7. Use of Work for Promotional Purposes
Unless otherwise agreed in writing, Lime Digital Asia may feature completed work (excluding confidential business details) in our portfolio, case studies, website, and marketing materials.
If you wish to opt out of this practice, please notify us during the inquiry phase.
8. Intellectual Property Notice
All materials shared with us (including logos, images, copy) must belong to you or be properly licensed for use. Lime Digital Asia is not responsible for copyright violations arising from materials supplied by clients.
Any original creative assets produced by Lime Digital Asia remain our property until full payment is received for services rendered.
9. Limitation of Liability
Lime Digital Asia is not responsible for direct or indirect losses resulting from use of our website, pre-engagement advice, or initial consultations. Our liability becomes active only upon entering into a formal agreement.
10. Updates to Policy
We may amend this Policy at any time without prior notice by updating this page. The current version will always be available on our website.
11. Contact
For questions about these terms or your eligibility for our services:
Email: hello@limedigital.asia
Address: 5th Floor 1148 Oliveros Drive cor. EDSA. Brgy. Apolonio Samson. Quezon City. Philippines.